Welcome to Juniperé & Moss Resort. These Terms & Conditions govern your access to and use of our website, accommodation, dining venues, event spaces, and related hospitality services. By using our website, making a reservation, or visiting our property, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please refrain from using our website or services.
Juniperé & Moss Resort is a hospitality destination offering luxury villas, elegant suites, signature dining experiences, café and patisserie services, poolside experiences, and event venues. These Terms apply to all services offered through our website and property unless otherwise specified.
The content available on this website is intended to provide information about our accommodations, dining venues, events, experiences, and hospitality services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation or the experience of other users.
You must not:
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Use automated tools to extract website content.
Misrepresent your identity.
Use the website for fraudulent reservations or enquiries.
We reserve the right to suspend or restrict access where misuse is identified.
Reservations may be made through our website, by telephone, email, or other authorized booking channels.
Submitting a reservation request does not automatically guarantee confirmation. A reservation is considered confirmed only after you receive written confirmation from Juniperé & Moss Resort. Availability is subject to change until confirmation has been issued.
Our villas and suites are designed to provide a comfortable and memorable stay. Guests are responsible for ensuring that reservation details, including dates, occupancy, and contact information, are accurate at the time of booking.
Requests for specific rooms, views, or amenities are subject to availability and cannot be guaranteed unless explicitly confirmed.
Unless otherwise communicated:
Standard Check-in: 2:00 PM
Standard Check-out: 11:00 AM
Early check-in and late check-out may be accommodated based on availability and may incur additional charges. Valid government-issued identification may be required upon arrival.
Reservations for Ember Table, Moss Brew Café & Patisserie, or Sasa by the Pool may be made through our website or by contacting our team.
While we strive to accommodate all requests, table availability cannot be guaranteed without confirmation.
Juniperé & Moss Resort reserves the right to modify seating arrangements or reservation timings where operationally necessary.
Reservations for weddings, private events, celebrations, or corporate gatherings may require a separate agreement outlining:
Venue availability
Payment schedule
Guest capacity
Event timelines
Cancellation terms
Vendor policies
Event bookings may require advance deposits to secure dates.
All prices displayed are subject to applicable taxes unless otherwise stated. Rates may change without prior notice.
Promotional offers, seasonal packages, and special pricing remain subject to availability and applicable terms. Errors in pricing or published information may be corrected at any time.
Payments may be collected:
During reservation
Before arrival
At check-in
At check-out
As specified during booking
Where online payments are available, transactions are processed through secure third-party payment providers. Juniperé & Moss Resort does not retain complete payment card information.
Cancellation policies may differ depending on:
Accommodation reservations
Dining reservations
Event bookings
Promotional packages
Applicable cancellation terms will be communicated during the reservation process. Refunds, where applicable, will be processed using the original payment method within a reasonable period. Non-refundable promotions remain non-refundable unless required by applicable law.
Guests are expected to respect fellow visitors, staff members, and property facilities throughout their stay.
Guests agree to:
Maintain respectful behaviour.
Follow property guidelines.
Supervise accompanying children.
Use facilities responsibly.
Report accidental damage promptly.
Guests may be held responsible for damage caused through negligence or misuse.
Pool access is provided for registered guests and authorized visitors, subject to operational hours and safety guidelines. Guests use pool facilities at their own risk. Children should remain under appropriate adult supervision at all times.
Management reserves the right to temporarily close the pool for maintenance, weather conditions, or operational requirements.
Outside food or beverages may not be permitted in designated dining areas unless approved by management.
Dietary preferences or allergies should be communicated before dining. While every reasonable effort is made to accommodate dietary requests, Juniperé & Moss Resort cannot guarantee completely allergen-free preparation environments.
We strive to provide a peaceful environment for every guest.
Behaviour considered inappropriate may include:
Excessive noise
Harassment
Disruptive conduct
Property damage
Illegal activity
Unsafe behaviour
Management reserves the right to refuse service or request departure where necessary to protect guests, employees, or property.
Guests may take photographs for personal use. Commercial photography, filming, influencer campaigns, or promotional shoots require prior written approval from Juniperé & Moss Resort.
Photography conducted by the property for promotional purposes will be handled in accordance with our Privacy Policy.
All content published on this website, including but not limited to:
Logos
Branding
Images
Photography
Videos
Graphics
Written content
Design elements
is the intellectual property of Juniperé & Moss Resort or its licensors.
No material may be reproduced, distributed, or used without prior written permission.
While every effort is made to ensure website information is accurate, occasional errors or omissions may occur.
Descriptions, photographs, pricing, amenities, availability, and promotional content may change without notice.
Images are intended for illustrative purposes and may differ slightly from the actual guest experience.
Our website may include links to external websites operated by third parties. Juniperé & Moss Resort is not responsible for the content, privacy practices, or services provided by these external websites. Accessing third-party websites is at your own discretion.
To the maximum extent permitted by law, Juniperé & Moss Resort shall not be liable for indirect, incidental, consequential, or special damages arising from:
Website interruptions
Booking errors beyond our reasonable control
Third-party service failures
Natural disasters
Government restrictions
Events beyond reasonable control
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
Juniperé & Moss Resort shall not be held responsible for delays, interruptions, or inability to perform obligations resulting from circumstances beyond reasonable control, including but not limited to:
Natural disasters
Floods
Fire
Epidemics or pandemics
Government actions
Labour disputes
Power outages
Civil disturbances
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information. By using our website, you acknowledge that you have read and understood our Privacy Policy.
Juniperé & Moss Resort continually enhances its experiences.
We reserve the right to:
Modify facilities
Introduce new experiences
Discontinue services
Adjust operating hours
Renovate areas of the property
Reasonable efforts will be made to minimize disruption during any planned maintenance or improvements.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bhopal, Madhya Pradesh, unless otherwise required by applicable law.
We may revise these Terms & Conditions from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website, together with the revised effective date. Continued use of our website or services following such changes constitutes acceptance of the updated Terms.
If you have any questions regarding these Terms & Conditions, reservations, or our services, please contact us.
Juniperé & Moss
Address: Juniperé and Moss Resort,
Near HP Petrol Pump, Kopal,
Bhopal, Madhya Pradesh - 462044
Email: bookings@junipereandmoss.com
Phone: +91 74711 13155
Website: www.junipereandmoss.com
